The Challenge

How to overcome a tech deficit in health and care? Ask a partner with success in both.

A leading SaaS based digital care management system provider needed to reboot its flagship product. 18 years of sales success had left the platform and skills overlooked. It was one of the widest tech gaps Wolf Logic Ltd had seen, and the board agreed. The business had not been investing in modernising the system development processes and practices, leaving the flagship product and the business at risk.

Customers got frustrated as enhancements to legacy product were slow to arrive. Internal teams alone felt unable to remedy this and lost focus on what best to do. Similar to many Wolf Logic Ltd customers, internal challenges faced external headwinds, notably the compliances needed in health and care. New regulation was coming. Without a compliance to new NHS standards, customers would be forced to migrate!

What We Delivered

Wolf Logic was brought in to help business with technical skills gaps initially, before invited to assist across systems update. We earned trust to assist in these areas:

• Design and develop solutions meeting new NHS standards
• Develop long term product roadmap and strategy, to avoid tech deficit
• Embed a new DevOps system for more responsive system development
• Win hearts and minds of tech and sales staff by enabling the development team to be admired as both ahead and responsive
• Ensured clean data migration by building support tools for moving data from chaos to a standard data model
• Designed solution with best practice architecture supported by UX and UI that was informed by best practice and customer feedback
• Ensured cost gains by regularly reviewing software dev tools
• Integrated core solution with affordable COTS CRM solution to ensure robust tenant and user management controls

Results

• A fully developed Digital Care Management platform, compliant to NHS Standards and absolutely loved by customers.
• A turnaround for an internal development team and wider business, from silo working and negativity to a highly transparent, positive and highly productive work environment.
• A solution that can be easily extended through the use of appropriate microservice architecture components and clear system design that can be expanded further.
• A solution that can be easily extended through the use of appropriate microservice architecture components and clear system design that can be expanded further.
• A detailed migration implementation and support for staff, ensuring successful internal training, retention and selling as well as customer facing training and pre-sales support.

Ready to transform your digital care solutions?Visit us at www.wolflogic.co.uk to learn more about how we can help bridge the tech gap and drive innovation in your business.